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Return policy
Return Policy
Return and Refund Policy:
1. Can I exchange the product size or color, or request a refund?
We offer a 30-day return and exchange policy from the date of purchase. Return shipping costs depend on your country/region and are borne by the customer.
After receiving and inspecting the product, if you require a refund, we will process the refund within 3-5 business days via your original payment method.
If the return is due to a product defect or our error (e.g., incorrect size or model), we will cover the return/exchange shipping costs.
2. What if I receive a damaged or incorrect item?
If the return is due to a product defect or our error (e.g., incorrect size or model), we will cover the return or exchange shipping costs.
Return Request Process
Please contact customer service at 2909253630@qq.com to request a return.
Once your return request is approved, we will send you a return label and detailed return instructions (including return address and operating instructions).
Important Note: Returns without a submitted return request will not be processed. Please be sure to complete the return request process in advance.
Product Problem Handling
If the item you received has the following defects or damage, please contact us immediately after signing for the delivery so that we can resolve the issue as soon as possible:
Defective or damaged goods
The item you received does not match your order (incorrect item, missing item, etc.)
Non-Returnable Items
The following items are not eligible for return:
Perishable goods (food, flowers, plants, etc.)
Customized goods (personalized items, specially ordered items)
Personal care products (skincare products, cosmetics, etc.)
Hazardous materials (including flammable liquids, gases, etc.)
Sale items and gift cards
Exchange Policy
If you need to exchange an item, we recommend that you return the original item according to the return process first, and then place a new order. This will ensure that you receive the desired item as quickly as possible.
Refund Policy
After receiving and inspecting the returned item, we will notify you of the refund review result via email.
Approved refunds will be automatically credited back to your original payment method (e.g., credit card, Alipay, etc.). The refund processing time depends on your payment method. Please note that processing times may vary depending on your bank or payment platform. If you have any questions, please contact customer service: 2909253630@qq.com
Return address: Room 407, 4th Floor, Tongfeng Business Center, No. 75 Changyuan Middle Road, High-tech Industrial Development Zone, Heilipu Street Office, Kunming, Yunnan Province, China M3090
Customer service email: 2909253630@qq.com
Phone: [+86 15159313482]
If you have any questions, please feel free to contact us. Thank you for your understanding and support!